Frequently Asked Questions
Everything you need to know about your next mystery football shirt.
What exactly is a Surprise Shirt?
A Surprise Shirt is a genuine, brand-new football jersey from any professional club or national team worldwide, sent to you as a mystery gift to add excitement to your collection.
Can I avoid specific teams or leagues?
Absolutely. We provide a 'Teams to Avoid' box at checkout where you can list any clubs or leagues you do not wish to receive, ensuring you never get a rival team's kit.
Are the shirts authentic?
Yes, we guarantee that every jersey sent is 100% official and authentic. We do not sell fakes, replicas, or 'concept' kits; only genuine merchandise from licensed manufacturers.
How long does shipping take?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 days, while international delivery can take 7-14 days depending on your location.
What is your return policy?
Since the items are mystery products, we only accept returns for size exchanges or if the shirt is damaged. The shirt must be returned in its original condition with all tags still attached.
What sizes do you offer?
We cater to all fans, offering sizes from Kids' XS up to Adult 5XL. We recommend checking our size guide as fit can vary between different manufacturers like Adidas, Nike, and Puma.